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In these difficult and uncertain times, we want to make sure that you have daily access to the services you need to remain safe and healthy, especially safe drinking water. To help ensure you could remain at home and slow the spread of the coronavirus, the Town of Harrisburg temporarily suspended disconnection of water and wastewater service due to late or non-payment in March as part of our Town-wide response to the COVID-19 pandemic.
Effective April 1st, and consistent with Governor Roy Cooper’s Executive Order 124, the Town is now authorized and directed to suspend any new penalties including late and reconnection fees, in addition to suspending residential utility disconnects for at least the next 60 days (thru June 1st).
The Harrisburg Town Council has also voted to extend these provisions of the Order to the Town’s commercial and industrial customers. This also includes reconnecting any service that is currently disconnected. If you are currently disconnected, please contact the Town’s Customer Service Department (704-455-5614) to ensure your service is reconnected. Cutoffs will resume when the emergency is over.
As an added effort to help the Town’s utility customers during this time, Town Council also voted to credit all late and reconnection fees charged during the month of March. Anyone that was affected by this will see a credit of the appropriate amount to your accounts.
Please keep in mind that customers are still responsible for paying for all water and wastewater usage. Customers should continue to make payments on their accounts to avoid accumulating large balances, even if they cannot pay in full. Since utility account balances will not be forgiven, only deferred, customers having trouble paying utility bills in full or on time are strongly urged to make incremental payments during this time. The Town will continue to notify any customers that are late in payment, as normal with mailings on the 15th of each month as a courtesy reminder.
All customers are encouraged to use the online payment system or automated phone payment system. The Town is currently waiving online and automated phone convenience fees to help with costs during this time. Bank and credit card drafts, bill pay and drop offs at Town Hall will continue to be accepted. The Town will have payment plans available for residents that are unable to pay their bills in full over the next 60 days and details about those payment plan options will be released later.
All Town services are operating as regularly scheduled, and Town employees are taking precautions to protect themselves and the community. Some reminders for all residents:
Residents are reminded that this is a serious health crisis. The state-wide, county and Town Stay-at-Home order remains in effect until at least April 29th. Violating the Stay-At-Home order is a class-two misdemeanor.
You must stay home except for your job, to get food, medicine or outdoor exercise, or to help others.
The order also bans gatherings to less than 10 people and directs everyone to stay at least six feet away from each other. Town Parks and Trails are open, but bathrooms, playgrounds and sport courts are closed. Everyone should practice responsible social distancing while outdoors.
All residents are urged to Stay-at-Home, exercise judgment and take the following precautions as appropriate:
Practice good hygiene and take everyday preventive actions to reduce exposure:
Download this information (.pdf)