To apply for service, residents will need to complete the online or paper application for service that can be downloaded from the Town website (below) or provided in person. A copy of a valid driver’s license or photo ID and a deposit is required.

To request cancellation of service, residents will need to complete the online or paper cancellation request that can be downloaded from the Town website (below) or provided in person.

The Town’s Customer Service Department is located on the ground floor of Town Hall, 4100 Main Street. Office hours are 8 a.m. to 5 p.m. Monday through Friday. Routine and regular service work will be performed between 7 a.m. and 4 p.m. Monday through Friday, except for Town holidays. Service work for unusual conditions may be arranged at other times upon request.

Water/Sewer Service or Cancellation Request

Pool Adjustment Request

Water Leak Adjustment Form

Responsibility

The Water and Sewer Department’s responsibility is to maintain and improve the long-term quality and reliability of water and sewer services in the Town of Harrisburg. The primary goals are cost control, efficient delivery of service and environmental protection. Accordingly, it is necessary for the Town to maintain and improve the water distribution and sewer collection systems, to establish and administer a sound billing and collection system that is fair and efficient and to maintain a strong financial structure. 

View our full schedule of fees.

Reconnection Service

There is no reconnection service available from 5 p.m. to 8 a.m. For more information, please call Customer Service at 704-455-5614, Monday through Friday, from 8 a.m. to 5 p.m.