Customer Service

The Harrisburg Customer Service Department is located in Town Hall, 4100 Main St., and is open Monday through Friday from 8 a.m. to 5 p.m. Staff is available to answer questions concerning town services such as garbage and recycling collection, bulk item pick-up, yard waste collection; assist residents and businesses with water/sewer service; provide newcomer and area event/attraction information; and refer residents and visitors to community resources. Customer Service staff can be reached at 704-455-5614.

During non-business hours, residents can communicate questions and concerns via email to customerservice@harrisburgnc.org. Every effort is made to respond to emails with in 24 business hours. A 24-hour drop box is located at Town Hall on the Main St. side of the building for payments made after hours.

Download Town of Harrisburg Newcomer Packet

Credit or debit card convenience fees
Utilities = $2.50 per transaction
Park & Recreation fees = $3.75 per transaction
Planning & Zoning fees = $3.75 per transaction
Utility deposits = $2.50 per transaction
 
Town of Harrisburg Holiday Schedule
Town offices will be closed and services may be interrupted on the following holidays. See Community Calendar for closings and service interruptions for this year.

New Year’s Day 
Martin Luther King’s Birthday 
Good Friday 
Memorial Day 
Independence Day 
Labor Day 
Veteran’s Day 
Thanksgiving Holiday (Thursday/Friday)
Christmas Day (varies)
New Year’s Day 

Jenny Franklin, Customer Service Manager
jfranklin@harrisburgnc.org
704-455-0703

Crystal Bost, Customer Service Representative
cbost@harrisburgnc.org
704-455-0700

Hayley Lyerly, Customer Service Representative
hlyerly@harrisburgnc.org
704-455-0701

Stephanie Myers, Customer Service Representative
smyers@harrisburgnc.org
704-455-0702