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The Water & Sewer Department's responsibility is to maintain and improve the long-term quality and reliability of water and sewer services in the Town of Harrisburg.
The primary goals are cost control, efficient delivery of service and environmental protection. Accordingly, it is necessary for the Town to maintain and improve the water distribution and sewer collection systems, to establish and administer a sound billing and collection system that is fair and efficient, and to maintain a strong financial structure.

WATER AND SEWER RATES

 

INSIDE TOWN LIMITS  
Residential Customers:
 
Water Rates:
0-2,000 gallons
$10.38 first 2,000 gallons
  2,001-6,000 gallons
$5.84 per additional 1,000 gallons
  6,001-9,000 gallons
$6.43 per additional 1,000 gallons
  9,001 gallons and above
$7.27 per additional 1,000 gallons
     
Sewer Rates:
0-2,000 gallons
$8.28 first 2,000 gallons
  2,001-12,000 gallons
$5.90 per additional 1,000 gallons
  Residential sewer charges cap at 12,000 gallons ($67.28).
     
Commercial Customers:  
Water Rates:
0-2,000 gallons
$21.37 first 2,000 gallons
  2,001-15,000 gallons
$6.43 per additional 1,000 gallons
  15,001 gallons and above
$7.27 per additional 1,000 gallons
     
Sewer Rates:
0-2,000 gallons
$14.25 first 2,000 gallons
  2,001 gallons and above
$6.73 per additional 1,000 gallons
  No sewer cap for commercial accounts.
     
     
OUTSIDE TOWN LIMITS  
Residential Customers:
 
Water Rates:
0-2,000 gallons $10.99 first 2,000 gallons
  2,001 gallons and above
$7.27 per additional 1,000 gallons
     
Sewer Rates:
0-2,000 gallons $9.06 first 2,000 gallons
  2,001-12,000 gallons $7.41 per additional 1,000 gallons
  Residential sewer charges cap at 12,000 Gallons ($83.16).
     
Commercial Customers:  
Water Rates:
0-2,000 gallons
$22.66 first 2,000 gallons
  2,001-15,000 gallons
$7.00 per additional 1,000 gallons
  15,001 gallons and above
$7.67 per additional 1,000 gallons
     
Sewer Rates:
0-2,000 gallons
$15.53 first 2,000 gallons
  2,001 gallons and above $8.28 per additional 1,000 gallons
  No sewer cap for commercial accounts.
     
Flat Sewer Rate: $38.68  
 

PAYMENT OF YOUR BILL

You may pay your bill any one of the following ways:

  1. Mail: Please enclose the top portion (stub of your bill with your check or money order in the enclosed envelope. Please write your account number on your check or money order.
  2. Draft: You may pick up a bank draft form at Town Hall or download it from our website, www.harrisburgnc.org.
  3. In Person: At Town Hall, 4100 Main St., Suite 101. Please bring your bill with you.
  4. By Phone: We accept credit card (VISA, MasterCard, Discover) payments in person or by phone.
  5. Online: You may use our convenient online payment service on our website.
  6. Drop Box: You may place your payment in our drop box located on the front of Town Hall after hours. All payments received after 8 a.m. will be posted on the next business day.

PAYMENT TERMS

All bills are due and payable upon receipt. The Town of Harrisburg is not responsible for failure of the U.S. Postal Service to deliver bills. No second notice will be sent. It is the customer's responsibility to pay his/her bill by the 15th of the month. If you feel your bill is incorrect please contact the Utility Billing Dept. at 704-455-5614 between the hours of 8 a.m. and 5 p.m., Monday through Friday.

An account is considered past due if it is not paid by the 15th of the month. If payment is not received by the 15th, a $10 late fee will be added. If the account is not paid in full by the 25th of the month, service will be cut off without further notice and a fee of $25 will be charged before service is resumed. Any household submitting payment for disconnection and requesting reconnection after 4 p.m. must pay a $50 charge to resume service. The reconnect fee will be charged on the 26th of the month for an account that has not been paid in full, even if water has not been turned off. Reconnection will be made in a reasonable amount of time, not to exceed 24 hours.

 

 

RETURN CHECK FEES

A $25 NSF fee is charged for each returned check or automatic draft. After a customer has been charged an NSF fee, the Town will no longer accept checks from that customer.

All fees are subject to change by the Harrisburg Town Council.