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The Town of Harrisburg provides residents with a variety of electronic services, including utility bill payment with a credit or debit card. The Town of Harrisburg utilizes the Cabarrus County offices of the Tax Assessor for assessment and billing of our Ad Valorem Tax levies. See the tax payment section of this website for more information.
Important: To fully access online account management functions, you will need account information located on your bill.
Fee
A $2.50 convenience fee is associated with all credit and debit card payments on the online system.
Set Up Account
Please follow these instructions to set up your online account:
- Select the Account Access
- Select the Member Registration link or the Register button
- Input the required information
- Email Address
- Password
- Phone Number
- Name
- Select Add Account
- Input the required information
- Account Number
- Last payment amount (available on your bill)
- Input the required information
- Select Add Account to display account information
Online Access
Once you have created an account, you can:
- Make payments
- Review and update account information
- Review transaction history
- Submit service requests
- View consumption history
- View services
Historical Information
Please note that some historical information, such as consumption history, will be built going forward. However, if you would like to obtain prior data, please contact Customer Service at 704-455-5614 or by email.
Payments
We encourage everyone to consider Bank Draft as your method of payment which would use your checking account number and routing number from your bank. If you are currently set up for Credit Card Draft through the website, you will need to remove this before Bank Draft can be set up. Click here to set up your auto draft!
E-Bills
You also have the option of receiving e-bills in lieu of paper bills, which can be selected from your account screen.
If you would like to make a payment without setting up or logging into your account, you can select Quick Pay, enter your new account number and last payment amount and make your payment.
Additional Information
If you have any questions, contact the Customer Service Department by phone at 704-455-5614, by email or in person at Town Hall at 4100 Main Street, Monday through Friday from 8 a.m. to 5 p.m.
Effective January 1, 2019, all accounts will be considered past due if payment is not made by 5 p.m. on the 15th of the month and there will be a $10 late fee added to the account.
Disconnected Service
If payment is not made by 5 p.m. on the 25th of the month, service will be disconnected without further notice and an account delinquency fee of of $100 will be charged before service is resumed.